Frequently Asked Questions
THANK YOU FOR VISITING
Shipping Options and Return Policy
LA authentic is dedicated to giving you a unique shopping experience. Products are inspected carefully for defects before shipment.
Damaged items will be replaced or a store credit will be issued. Shipping charges are non-refundable.
We will accept your returned merchandise within 3 days after the delivered date of your order.
Our return policy does not cover accidental damage caused by customer.
How long does shipping take?
Ground shipping takes 3-5 business days. Ask about International orders
How do I track my order?
Once your order has shipped, tracking information will be provided to you by email.
Wholesale availability
Yes we have items available for wholesale. Please e-mail Info@LAauthentic.com for more details
Care instructions
Jewelry Care:
We sell high quality, durable and fun fashion jewelry at reasonable prices. Although fashion jewelry is not meant to last a lifetime, proper care will keep you shining through several LA seasons.
Keep your jewelry away from the following as much as possible:
a. Water, lotion, perfume, or other harsh chemicals
b. NEVER wear jewelry in the pool or ocean
c. When NOT wearing, keep in a tight jewelry box or pouch
Do not use soap/water or jewelry cleaner to clean your jewelry. Just spray & rinse under the sink with water & wipe away any excess until dry. Exposure to chemicals might cause your jewelry to tarnish.
Care instructions
Patches:
Iron on embroidered patch setting instructions using an Iron:
Step 1: Set your hand iron at the hottest temperature setting. DO NOT USE STEAM DURING APPLICATION!
Step 2: Place your patch in the desired position and place a pressing cloth (such as a t-shirt, sheet or pillowcase) on top.
Step 3: Press the iron down for 45- 60 seconds with constant pressure. NO BACK AND FORTH.
Step 4: Turn the garment inside-out and repeat steps 2 & 3.
Step 5: Allow patch to cool down.
We recommend stitching the patch after ironing it on. Regular wash and wear will result in all iron on patches lifting slightly.
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